/* ═══ BoS Support Ops — 2026 WOW edition ═══ */
:root{
  --bg:#06080F;
  --bg-1:#0B1020;
  --bg-2:#0F1528;
  --line:rgba(255,255,255,.06);
  --line-strong:rgba(255,255,255,.1);
  --text:#F1F5FB;
  --text-mute:#94A3B8;
  --text-dim:#64748B;
  --accent:#ECB336;
  --accent-2:#F4D072;
  --accent-shadow:rgba(236,179,54,.42);
  --user:#1A2338;
  --user-2:#222C45;
  --ai:#6366F1;
  --ai-bg:rgba(99,102,241,.16);
  --ok:#10B981;
  --warn:#F59E0B;
  --danger:#EF4444;
  --glass:linear-gradient(180deg,rgba(255,255,255,.04) 0%,rgba(255,255,255,.01) 100%);
}
*{box-sizing:border-box}
html,body{margin:0;padding:0;height:100%;background:var(--bg);color:var(--text);font-family:'Inter',-apple-system,BlinkMacSystemFont,'SF Pro Text','Segoe UI',Roboto,sans-serif;font-size:14px;-webkit-font-smoothing:antialiased;font-feature-settings:'cv11','ss01','ss02'}
button{font-family:inherit;font-size:inherit;cursor:pointer}
input,textarea{font-family:inherit;color:inherit}
a{color:var(--accent);text-decoration:none}
a:hover{text-decoration:underline}

/* All decorative backgrounds removed — flat clean look on .ops-page */
body.ops-page{background:var(--bg)}
.bg-blob{display:none}

/* ── LOGIN ────────────────────────────────────────── */
.login-page{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:24px}
.login-card{position:relative;width:100%;max-width:400px;background:linear-gradient(180deg,rgba(18,26,44,.95) 0%,rgba(14,21,36,.95) 100%);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);border:1px solid rgba(236,179,54,.15);border-radius:24px;padding:40px 32px 32px;text-align:center;box-shadow:0 30px 60px -20px rgba(0,0,0,.6),0 0 80px rgba(236,179,54,.05);animation:fadeUp .55s cubic-bezier(.21,.7,.34,.99)}
@keyframes fadeUp{from{opacity:0;transform:translateY(24px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}
.login-logo{margin-bottom:18px;display:flex;justify-content:center}
.login-logo-circle{width:60px;height:60px;border-radius:18px;background:linear-gradient(135deg,#ECB336,#C9962E);display:flex;align-items:center;justify-content:center;font-weight:900;font-size:28px;color:#0a1120;box-shadow:0 8px 24px -4px rgba(236,179,54,.5),inset 0 1px 0 rgba(255,255,255,.25)}
.login-title{margin:0 0 6px;font-size:22px;font-weight:800;letter-spacing:-.02em}
.login-sub{margin:0 0 26px;color:#94a3b8;font-size:13px}
.login-card label{display:block;text-align:left;font-size:11px;color:#94a3b8;margin:14px 0 6px;font-weight:600;text-transform:uppercase;letter-spacing:.06em}
.login-card input{width:100%;padding:11px 14px;background:#080E1A;border:1px solid #1f2937;border-radius:10px;color:#f5f7fa;font-size:14px;transition:border-color .15s,box-shadow .15s}
.login-card input:focus{outline:none;border-color:#ECB336;box-shadow:0 0 0 3px rgba(236,179,54,.12)}
.btn-primary{position:relative;margin-top:18px;width:100%;padding:13px;background:linear-gradient(135deg,#ECB336,#C9962E);color:#0f172a;border:none;border-radius:11px;font-weight:700;font-size:14px;transition:transform .15s,box-shadow .15s;display:flex;align-items:center;justify-content:center;gap:10px;overflow:hidden}
.btn-primary:hover{transform:translateY(-1px);box-shadow:0 10px 22px -4px rgba(236,179,54,.45)}
.btn-primary:active{transform:translateY(0)}
.btn-primary .btn-spin{width:18px;height:18px;display:none;animation:rot 0.8s linear infinite;color:rgba(15,23,42,.7)}
.btn-primary.loading .btn-label{display:none}
.btn-primary.loading .btn-spin{display:inline-block}
@keyframes rot{to{transform:rotate(360deg)}}
.lock-err{margin-top:14px;padding:10px;background:rgba(239,68,68,.08);border:1px solid rgba(239,68,68,.3);border-radius:8px;color:#fca5a5;font-size:12.5px}
.login-foot{margin-top:24px;font-size:11.5px;color:#475569}

/* ── OPS APP — 2-column layout ─────────────────────── */
.ops-page{overflow:hidden}
.ops-app{display:flex;height:100vh;backdrop-filter:saturate(1.1)}

/* Sidebar — glass with subtle inner highlight */
.ops-sidebar{position:relative;flex-shrink:0;width:344px;background:linear-gradient(180deg,rgba(15,21,40,.85) 0%,rgba(8,12,24,.88) 100%);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.ops-sidebar::before{content:'';position:absolute;top:0;right:0;bottom:0;width:1px;background:linear-gradient(180deg,transparent 0%,rgba(255,255,255,.04) 30%,rgba(255,255,255,.04) 70%,transparent 100%);pointer-events:none}

.ops-side-head{display:flex;justify-content:space-between;align-items:center;padding:18px 18px 14px;border-bottom:1px solid var(--line)}
.ops-brand{display:flex;gap:12px;align-items:center}
.ops-brand-mark{position:relative;width:42px;height:42px;border-radius:13px;background:linear-gradient(135deg,#ECB336 0%,#F4D072 50%,#C9962E 100%);display:flex;align-items:center;justify-content:center;color:#0a1120;font-weight:900;font-size:19px;box-shadow:0 8px 22px -6px var(--accent-shadow),inset 0 1px 0 rgba(255,255,255,.35);overflow:hidden}
.ops-brand-mark::after{content:'';position:absolute;inset:0;border-radius:inherit;background:linear-gradient(120deg,transparent 30%,rgba(255,255,255,.5) 50%,transparent 70%);transform:translateX(-100%);animation:shimmer 4.5s ease-in-out infinite}
@keyframes shimmer{0%,100%{transform:translateX(-120%)}50%{transform:translateX(120%)}}
.ops-brand-name{font-weight:800;font-size:15px;letter-spacing:-.01em}
.ops-brand-sub{font-size:11px;color:var(--text-mute);margin-top:2px;font-weight:500}
.ops-btn-icon{background:transparent;border:none;color:var(--text-mute);width:34px;height:34px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;transition:background .18s,color .18s,transform .12s}
.ops-btn-icon:hover{background:rgba(255,255,255,.06);color:var(--text);transform:scale(1.04)}
.ops-btn-icon:active{transform:scale(.95)}
.ops-btn-icon svg{width:17px;height:17px}

.ops-side-search{position:relative;display:flex;align-items:center;gap:8px;padding:10px 14px;margin:12px 14px 6px;background:rgba(0,0,0,.32);border:1px solid var(--line);border-radius:12px;transition:border-color .18s,box-shadow .18s,background .18s}
.ops-side-search:focus-within{border-color:rgba(236,179,54,.45);box-shadow:0 0 0 4px rgba(236,179,54,.08);background:rgba(0,0,0,.4)}
.ops-side-search svg{flex-shrink:0;width:15px;height:15px;color:var(--text-dim)}
.ops-side-search:focus-within svg{color:var(--accent)}
.ops-side-search input{flex:1;background:transparent;border:none;outline:none;color:var(--text);font-size:13px}
.ops-side-search input::placeholder{color:var(--text-dim)}

.ops-side-tabs{display:flex;gap:4px;padding:6px 14px 10px;border-bottom:1px solid var(--line)}
.ops-tab{position:relative;flex:1;padding:8px 10px;background:transparent;border:none;color:var(--text-mute);font-size:12px;font-weight:600;border-radius:9px;transition:background .15s,color .15s;letter-spacing:-.005em}
.ops-tab:hover{color:var(--text);background:rgba(255,255,255,.04)}
.ops-tab.active{background:linear-gradient(135deg,rgba(236,179,54,.18) 0%,rgba(236,179,54,.06) 100%);color:var(--accent);box-shadow:inset 0 0 0 1px rgba(236,179,54,.2)}

.ops-chat-list{flex:1;overflow-y:auto;padding:6px 8px}
.ops-chat-list::-webkit-scrollbar{width:6px}
.ops-chat-list::-webkit-scrollbar-thumb{background:rgba(255,255,255,.08);border-radius:3px}

/* Chat list item */
.ops-chat-item{display:flex;gap:12px;padding:12px 12px;margin:2px 0;border-radius:13px;cursor:pointer;transition:background .14s,transform .14s;align-items:flex-start;position:relative}
.ops-chat-item:hover{background:rgba(255,255,255,.04)}
.ops-chat-item:active{transform:scale(.99)}
.ops-chat-item.active{background:linear-gradient(90deg,rgba(236,179,54,.14) 0%,rgba(236,179,54,.04) 100%)}
.ops-chat-item.active::before{content:'';position:absolute;left:0;top:12px;bottom:12px;width:3px;border-radius:2px;background:linear-gradient(180deg,#ECB336,#C9962E);box-shadow:0 0 8px rgba(236,179,54,.5)}
.ops-chat-item.has-unread .ops-chat-email{color:#fff;font-weight:700}
.ops-chat-item.has-unread .ops-chat-preview{color:#cbd5e1;font-weight:500}

.ops-chat-avatar-wrap{position:relative;flex-shrink:0}
.ops-chat-avatar{width:42px;height:42px;border-radius:50%;background:linear-gradient(135deg,var(--ava-c1,#3b82f6),var(--ava-c2,#1d4ed8));display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:15px;text-transform:uppercase;letter-spacing:-.01em;box-shadow:0 4px 10px -3px rgba(0,0,0,.4)}
.ops-chat-presence{position:absolute;bottom:-1px;right:-1px;width:12px;height:12px;border-radius:50%;border:2.5px solid #0a1120;background:#475569;transition:background .2s}
.ops-chat-presence.online{background:#10b981;box-shadow:0 0 0 3px rgba(16,185,129,.18)}
.ops-chat-presence.online::after{content:'';position:absolute;inset:-3px;border-radius:50%;border:2px solid rgba(16,185,129,.4);animation:pulse 2s ease-out infinite}
.ops-chat-presence.recent{background:#f59e0b}
.ops-chat-presence.offline{background:#475569}
@keyframes pulse{0%{opacity:.7;transform:scale(.85)}100%{opacity:0;transform:scale(1.4)}}

.ops-chat-meta{flex:1;min-width:0}
.ops-chat-row1{display:flex;justify-content:space-between;align-items:baseline;gap:6px}
.ops-chat-email{font-size:13.5px;font-weight:600;color:#e2e8f0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:170px;letter-spacing:-.01em}
.ops-chat-time{flex-shrink:0;font-size:11px;color:#64748b;font-variant-numeric:tabular-nums}
.ops-chat-row2{display:flex;justify-content:space-between;align-items:center;gap:6px;margin-top:3px}
.ops-chat-preview{flex:1;font-size:12px;color:#94a3b8;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;line-height:1.4}
.ops-chat-preview.is-op{color:#cbd5e1;font-style:italic}
.ops-chat-badge{flex-shrink:0;min-width:20px;height:20px;border-radius:10px;background:linear-gradient(135deg,#ECB336,#C9962E);color:#0f172a;font-size:10.5px;font-weight:800;display:inline-flex;align-items:center;justify-content:center;padding:0 6px;box-shadow:0 0 0 2px #0a1120,0 4px 10px -2px rgba(236,179,54,.5);animation:badgeIn .35s cubic-bezier(.21,.7,.34,1.1)}
@keyframes badgeIn{from{transform:scale(.5);opacity:0}to{transform:scale(1);opacity:1}}
.ops-chat-row3{display:flex;align-items:center;gap:8px;margin-top:5px;flex-wrap:wrap}
.ops-chat-status-chip{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:6px;font-size:10.5px;font-weight:700;letter-spacing:.02em;text-transform:uppercase}
.ops-chat-status-chip.st-new{background:rgba(239,68,68,.18);color:#fca5a5;box-shadow:inset 0 0 0 1px rgba(239,68,68,.3)}
.ops-chat-status-chip.st-wait{background:rgba(245,158,11,.18);color:#fcd34d;box-shadow:inset 0 0 0 1px rgba(245,158,11,.3)}
.ops-chat-status-chip.st-progress{background:rgba(16,185,129,.16);color:#86efac;box-shadow:inset 0 0 0 1px rgba(16,185,129,.3)}
.ops-chat-status-chip.st-closed{background:rgba(100,116,139,.18);color:#94a3b8;box-shadow:inset 0 0 0 1px rgba(100,116,139,.3)}
.ops-chat-status-chip.st-open{background:rgba(255,255,255,.04);color:#94a3b8;box-shadow:inset 0 0 0 1px rgba(255,255,255,.06)}
.ops-chat-wait{font-size:10.5px;color:#94a3b8;font-weight:600;font-variant-numeric:tabular-nums}
.ops-chat-item.st-new .ops-chat-wait{color:#fca5a5}
.ops-chat-item.st-wait .ops-chat-wait{color:#fcd34d}
.ops-chat-item.st-new{background:linear-gradient(90deg,rgba(239,68,68,.05) 0%,transparent 60%)}
.ops-chat-item.st-new:hover{background:linear-gradient(90deg,rgba(239,68,68,.1) 0%,rgba(255,255,255,.04) 60%)}
.ops-chat-item.st-new::after{content:'';position:absolute;left:0;top:0;bottom:0;width:2px;background:#ef4444;opacity:.5}
.ops-chat-item.st-new.active::after{display:none}

.ops-list-empty{padding:50px 20px;text-align:center;color:#475569;font-size:13px}

/* ── THREAD PANEL ─────────────────────────────────── */
.ops-thread{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0;height:100%;background:var(--bg);position:relative;overflow:hidden}
.ops-thread.ops-thread-empty{align-items:center;justify-content:center;color:#475569;text-align:center;padding:40px}
.ops-thread.ops-thread-empty>*{flex:0 0 auto}
.ops-empty-art{font-size:64px;margin-bottom:16px;filter:drop-shadow(0 8px 24px rgba(236,179,54,.2))}
.ops-thread-empty h2{margin:0 0 6px;color:#94a3b8;font-weight:700;font-size:18px}
.ops-thread-empty p{margin:0;color:#475569;font-size:13.5px}

.ops-thread-head{flex-shrink:0;display:flex;align-items:center;justify-content:space-between;padding:14px 24px;background:linear-gradient(180deg,rgba(236,179,54,.07) 0%,rgba(236,179,54,.02) 60%,transparent 100%);border-bottom:1px solid rgba(255,255,255,.05);position:relative;z-index:2}
.ops-thread-head-l{display:flex;gap:14px;align-items:center;min-width:0}
.ops-thread-head-r{display:flex;gap:8px;align-items:center}
.ops-thread-avatar-wrap{position:relative;flex-shrink:0}
.ops-thread-avatar{width:46px;height:46px;border-radius:50%;background:linear-gradient(135deg,var(--ava-c1,#3b82f6),var(--ava-c2,#1d4ed8));display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:16px;text-transform:uppercase;box-shadow:0 6px 16px -4px rgba(0,0,0,.5),inset 0 1px 0 rgba(255,255,255,.18)}
.ops-thread-presence{position:absolute;bottom:-1px;right:-1px;width:14px;height:14px;border-radius:50%;border:2.5px solid #080E1A;background:#475569}
.ops-thread-presence.online{background:#10b981}
.ops-thread-presence.online::after{content:'';position:absolute;inset:-3px;border-radius:50%;border:2px solid rgba(16,185,129,.4);animation:pulse 2s ease-out infinite}
.ops-thread-presence.recent{background:#f59e0b}
.ops-thread-presence.offline,.ops-thread-presence.closed{background:#475569}

.ops-thread-info{min-width:0;flex:1}
.ops-thread-email{font-weight:700;font-size:15.5px;letter-spacing:-.01em;color:#f5f7fa}
.ops-thread-status{display:flex;align-items:center;gap:8px;margin-top:3px;font-size:12px;color:#94a3b8;font-weight:500}
.ops-thread-status.online .ops-thread-presence-text{color:#10b981}
.ops-thread-status.recent .ops-thread-presence-text{color:#f59e0b}
.ops-thread-status.closed .ops-thread-presence-text{color:#64748b}
.ops-thread-id{color:#475569;font-size:11px;font-variant-numeric:tabular-nums}

.ops-action{padding:8px 14px;background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.06);border-radius:9px;color:#f5f7fa;font-size:12.5px;font-weight:600;display:inline-flex;align-items:center;gap:6px;transition:background .12s,border-color .12s}
.ops-action:hover{background:rgba(255,255,255,.08);border-color:rgba(255,255,255,.12)}
.ops-action svg{width:14px;height:14px}
.ops-action.danger{background:rgba(239,68,68,.1);border-color:rgba(239,68,68,.25);color:#fca5a5}
.ops-action.danger:hover{background:rgba(239,68,68,.18)}

/* User info pills (Remna username, Telegram, ban-status) */
.ops-userinfo{flex-shrink:0;display:flex;flex-wrap:wrap;gap:8px;padding:10px 24px;background:rgba(0,0,0,.18);border-bottom:1px solid rgba(255,255,255,.04);min-height:0}
.ops-userinfo:empty{display:none}
.ops-info-pill{display:inline-flex;align-items:center;gap:8px;padding:6px 12px;background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.07);border-radius:999px;font-size:12px;color:#cbd5e1;cursor:pointer;transition:background .15s,border-color .15s,transform .12s;text-decoration:none;user-select:none}
.ops-info-pill:hover{background:rgba(236,179,54,.1);border-color:rgba(236,179,54,.3);color:#f5f7fa}
.ops-info-pill:active{transform:scale(.97)}
.ops-info-pill.ops-info-empty{cursor:default;background:transparent}
.ops-info-pill.ops-info-empty:hover{background:transparent;border-color:rgba(255,255,255,.07);color:#cbd5e1}
.ops-info-pill.ops-info-link:hover{background:rgba(99,102,241,.12);border-color:rgba(99,102,241,.35)}
.ops-info-pill.ops-info-banned{background:rgba(239,68,68,.12);border-color:rgba(239,68,68,.3);color:#fca5a5;cursor:default;font-weight:600}
.ops-info-pill.ops-info-banned:hover{background:rgba(239,68,68,.16);color:#fca5a5}
.ops-info-pill.copied{background:rgba(16,185,129,.16);border-color:rgba(16,185,129,.4);color:#86efac}
.ops-info-label{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:#64748b;background:rgba(255,255,255,.04);padding:2px 7px;border-radius:6px}
.ops-info-pill:hover .ops-info-label{color:#94a3b8}
.ops-info-value{font-family:ui-monospace,'SF Mono',Menlo,monospace;font-size:12px;font-weight:600;letter-spacing:-.01em}
.ops-info-value.muted{color:#475569;font-style:italic;font-family:inherit;font-weight:500}
.ops-info-dot{width:7px;height:7px;border-radius:50%}
.ops-info-dot.active{background:#10b981;box-shadow:0 0 6px #10b981}
.ops-info-dot.inactive{background:#64748b}
.ops-info-pill svg{width:13px;height:13px;color:#64748b}
.ops-info-pill:hover svg{color:#cbd5e1}

/* Messages area — transparent so the page aurora shows through (no WhatsApp wallpaper) */
.ops-messages-wrap{
  flex:1 1 auto;overflow-y:auto;overflow-x:hidden;min-height:0;height:100%;
  display:flex;flex-direction:column;scroll-behavior:auto;
  background:transparent;
}
.ops-messages-wrap::-webkit-scrollbar{width:8px}
.ops-messages-wrap::-webkit-scrollbar-thumb{background:rgba(255,255,255,.08);border-radius:4px}
.ops-messages-wrap::-webkit-scrollbar-thumb:hover{background:rgba(255,255,255,.16)}
/* Chat-inner container — fixed dialog axis (900px), messages align to LEFT/RIGHT inside */
.ops-messages{position:relative;width:100%;max-width:900px;margin:auto auto 0;padding:22px 20px 8px;display:flex;flex-direction:column;gap:0;flex:0 0 auto}

/* Day separator chip (Сегодня / Вчера / 23 апреля) */
.ops-day-sep{display:flex;justify-content:center;margin:14px 0 10px;position:relative;animation:msgIn .25s ease}
.ops-day-sep span{padding:4px 11px;background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.06);border-radius:8px;font-size:11px;font-weight:600;color:#94a3b8;letter-spacing:.02em}

/* Each message is a full-width row; bubble inside justifies left or right */
.ops-msg-wrap{display:flex;width:100%;margin:0;animation:msgIn .15s ease-out}
@keyframes msgIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}
.ops-msg-wrap.from-user{justify-content:flex-start;padding-left:6px}
.ops-msg-wrap.from-op,.ops-msg-wrap.from-ai{justify-content:flex-end;padding-right:6px}
/* TWO-TIER rhythm: 2px within group (consecutive same author), 12px on author break */
.ops-msg-wrap.gmid{margin-top:2px}                       /* same author, next message */
.ops-msg-wrap.gtop:not(:first-child){margin-top:12px}    /* author switch */
/* Hover micro-reaction */
.ops-bubble:hover{transform:scale(1.012);box-shadow:0 2px 6px rgba(0,0,0,.3),0 0 16px rgba(246,195,67,.1);transition:transform .12s ease-out,box-shadow .15s}
.ops-msg-wrap.from-ai .ops-bubble:hover{box-shadow:0 2px 6px rgba(0,0,0,.3),0 0 18px rgba(99,102,241,.18)}
.ops-msg-wrap.from-op .ops-bubble:hover{box-shadow:0 2px 6px rgba(0,0,0,.3),0 0 22px rgba(246,195,67,.32)}

/* Bubbles — fit-content, capped 480px (best readability) */
.ops-bubble{
  position:relative;width:fit-content;width:-moz-fit-content;
  max-width:480px;min-width:40px;
  padding:8px 12px;border-radius:14px;font-size:14px;line-height:1.35;
  word-wrap:break-word;overflow-wrap:anywhere;letter-spacing:-.005em;
  box-shadow:0 1px 2px rgba(0,0,0,.22);
  transition:filter .18s,box-shadow .25s;
}
.ops-bubble-text{display:inline}
.ops-msg-wrap:hover .ops-bubble{filter:brightness(1.06)}

/* CLIENT (incoming, left) */
.ops-msg-wrap.from-user .ops-bubble{
  background:rgba(30,41,59,.92);
  border:1px solid rgba(148,163,184,.12);
  color:#E2E8F0;
}
/* OPERATOR (outgoing, right) — gold, gentle glow */
.ops-msg-wrap.from-op .ops-bubble{
  background:linear-gradient(135deg,#F6C343 0%,#D99A16 100%);
  color:#161106;font-weight:500;
  box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 12px rgba(255,190,50,.15);
}
/* AI (outgoing, right) — indigo glass, soft glow */
.ops-msg-wrap.from-ai .ops-bubble{
  background:linear-gradient(135deg,rgba(79,70,229,.92) 0%,rgba(55,48,163,.94) 100%);
  border:1px solid rgba(167,139,250,.35);
  color:#E0E7FF;
  box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 12px rgba(99,102,241,.14);
}

/* "Glue" stacking — telegram-style: subsequent messages of same author get sharp adjacent corners */
/* gtop = first in group → tail-side top corner sharp (matches tail) */
.ops-msg-wrap.from-user.gtop .ops-bubble{border-top-left-radius:4px}
.ops-msg-wrap.from-op.gtop  .ops-bubble{border-top-right-radius:4px}
.ops-msg-wrap.from-ai.gtop  .ops-bubble{border-top-right-radius:4px}
/* gmid = subsequent (samePrev) → top corner sharp (glues to prev) */
.ops-msg-wrap.from-user.gmid .ops-bubble{border-top-left-radius:6px}
.ops-msg-wrap.from-op.gmid  .ops-bubble{border-top-right-radius:6px}
.ops-msg-wrap.from-ai.gmid  .ops-bubble{border-top-right-radius:6px}
/* gnotail = NOT last in group → bottom corner sharp (glues to next) */
.ops-msg-wrap.from-user.gnotail .ops-bubble{border-bottom-left-radius:6px}
.ops-msg-wrap.from-op.gnotail  .ops-bubble{border-bottom-right-radius:6px}
.ops-msg-wrap.from-ai.gnotail  .ops-bubble{border-bottom-right-radius:6px}

/* Glow trail for newly-arrived messages */
.ops-msg-wrap.is-new .ops-bubble{animation:msgIn .22s ease, glowPulse 1.4s ease-out}
.ops-msg-wrap.from-op.is-new .ops-bubble{animation:msgIn .22s ease, glowPulseGold 1.4s ease-out}
.ops-msg-wrap.from-ai.is-new .ops-bubble{animation:msgIn .22s ease, glowPulseIndigo 1.4s ease-out}
@keyframes glowPulse{
  0%{box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 0 rgba(255,255,255,0)}
  35%{box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 28px rgba(148,163,184,.28)}
  100%{box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 0 rgba(255,255,255,0)}
}
@keyframes glowPulseGold{
  0%{box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 0 rgba(246,195,67,0)}
  35%{box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 32px rgba(246,195,67,.45)}
  100%{box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 22px rgba(246,195,67,.12)}
}
@keyframes glowPulseIndigo{
  0%{box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 0 rgba(99,102,241,0)}
  35%{box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 32px rgba(99,102,241,.45)}
  100%{box-shadow:0 1px 2px rgba(0,0,0,.22),0 0 24px rgba(99,102,241,.14)}
}

/* CSS triangle tails — only on LAST message of a group (anchors, Telegram-style) */
.ops-bubble::after{content:'';position:absolute;bottom:5px;width:0;height:0;display:none;pointer-events:none}
.ops-msg-wrap.gtail .ops-bubble::after{display:block}
.ops-msg-wrap.from-user.gtail .ops-bubble::after{
  left:-5px;border:5px solid transparent;border-right-color:rgba(30,41,59,.92);border-left:0;
}
.ops-msg-wrap.from-op.gtail .ops-bubble::after{
  right:-5px;border:5px solid transparent;border-left-color:#D99A16;border-right:0;
}
.ops-msg-wrap.from-ai.gtail .ops-bubble::after{
  right:-5px;border:5px solid transparent;border-left-color:#3730A3;border-right:0;
}

/* Time + tick INSIDE bubble (WhatsApp pattern, bottom-right) */
.ops-bubble-meta{
  display:inline-flex;align-items:center;gap:3px;
  font-size:10.5px;line-height:1;
  margin-left:8px;
  float:right;margin-top:6px;margin-bottom:-2px;
  font-variant-numeric:tabular-nums;
  user-select:none;
}
.ops-msg-wrap.from-user .ops-bubble-meta{color:#94A3B8;opacity:.75}
.ops-msg-wrap.from-op   .ops-bubble-meta{color:#1A1208;opacity:.55}
.ops-msg-wrap.from-ai   .ops-bubble-meta{color:#C7D2FE;opacity:.75}
.ops-msg-time{font-weight:500}
.ops-tick{display:inline-flex;width:14px;height:11px}
.ops-tick svg{width:14px;height:11px}
.ops-tick.read{color:#53BDEB}

/* Media inside bubbles */
.ops-msg-wrap.has-image .ops-bubble{padding:3px}
.ops-msg-wrap.has-image .ops-bubble-text{display:block;padding:6px 9px 0}
.ops-msg-wrap.has-image .ops-bubble-meta{margin-right:8px;margin-bottom:4px}
.ops-bubble img{display:block;max-width:100%;max-height:340px;border-radius:6px;cursor:pointer}
.ops-bubble video{display:block;max-width:100%;max-height:340px;border-radius:6px;background:#000}
.ops-bubble .pdf-link{display:inline-flex;align-items:center;gap:8px;padding:9px 11px;background:rgba(0,0,0,.18);border-radius:7px;color:inherit;text-decoration:none;font-weight:600;font-size:13px;margin-bottom:4px}
.ops-bubble .pdf-link svg{width:18px;height:18px;flex-shrink:0}
.ops-bubble .video-loading{display:inline-flex;align-items:center;gap:9px;padding:10px 13px;background:rgba(0,0,0,.18);border-radius:7px;color:inherit;font-size:13px}
.ops-bubble .video-loading::before{content:'';width:13px;height:13px;border:2px solid currentColor;border-top-color:transparent;border-radius:50%;animation:rot .9s linear infinite;opacity:.6}

.ops-bubble b{font-weight:700}
.ops-bubble i{font-style:italic}
.ops-bubble u{text-decoration:underline}
.ops-bubble s{text-decoration:line-through;opacity:.7}
.ops-bubble code{font-family:ui-monospace,'SF Mono',Menlo,monospace;background:rgba(0,0,0,.25);padding:1px 6px;border-radius:4px;font-size:.92em}
.ops-bubble pre{font-family:ui-monospace,'SF Mono',Menlo,monospace;background:rgba(0,0,0,.3);padding:10px;border-radius:7px;font-size:.88em;margin:6px 0;overflow-x:auto;white-space:pre-wrap;word-break:break-word}
.ops-bubble a{color:inherit;text-decoration:underline;font-weight:600}
.ops-msg-wrap.from-user .ops-bubble a{color:#ECB336}

.ops-bubble img{max-width:100%;max-height:280px;border-radius:8px;display:block;margin:0 0 6px;cursor:pointer}
.ops-bubble video{max-width:100%;max-height:300px;border-radius:8px;display:block;margin:0 0 6px;background:#000}
.ops-bubble .pdf-link{display:inline-flex;align-items:center;gap:8px;padding:8px 12px;background:rgba(0,0,0,.25);border-radius:8px;text-decoration:none;color:inherit;font-weight:600;font-size:13px;margin:0 0 6px}
.ops-bubble .pdf-link svg{width:18px;height:18px}
.ops-bubble .video-loading{display:inline-flex;align-items:center;gap:10px;padding:11px 14px;background:rgba(0,0,0,.3);border-radius:8px;color:#a5b4fc;font-size:13px}
.ops-bubble .video-loading::before{content:'';width:14px;height:14px;border:2px solid rgba(165,180,252,.3);border-top-color:#a5b4fc;border-radius:50%;animation:rot .9s linear infinite}

.ops-bubble-meta .ops-msg-time{font-size:10.5px}

/* Composer — premium glass with drop-zone */
.ops-composer{position:relative;flex-shrink:0;padding:14px 24px 16px;background:linear-gradient(180deg,rgba(11,16,32,.55) 0%,rgba(6,8,15,.92) 100%);border-top:1px solid var(--line);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px)}
.ops-composer::before{content:'';position:absolute;top:0;left:0;right:0;height:1px;background:linear-gradient(90deg,transparent 0%,rgba(236,179,54,.3) 50%,transparent 100%);opacity:.6}
.ops-attach{flex-shrink:0;width:46px;height:46px;border-radius:12px;background:rgba(255,255,255,.04);border:1px solid var(--line);color:var(--text-mute);display:inline-flex;align-items:center;justify-content:center;transition:background .15s,color .15s,transform .12s,border-color .15s}
.ops-attach:hover{background:rgba(99,102,241,.12);border-color:rgba(99,102,241,.3);color:#a5b4fc;transform:translateY(-1px)}
.ops-attach:active{transform:scale(.95)}
.ops-attach svg{width:19px;height:19px}

/* Drag-drop overlay */
.ops-drop-overlay{position:absolute;inset:0;z-index:5;background:rgba(6,8,15,.92);backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);display:none;align-items:center;justify-content:center;border:2px dashed rgba(236,179,54,.5);border-radius:0;animation:dropIn .18s ease}
.ops-composer.drag-over .ops-drop-overlay{display:flex}
@keyframes dropIn{from{opacity:0}to{opacity:1}}
.ops-drop-card{display:flex;flex-direction:column;align-items:center;gap:10px;color:var(--accent);font-weight:700;font-size:14px;letter-spacing:-.01em}
.ops-drop-card svg{width:36px;height:36px;animation:bobUp 1.4s ease-in-out infinite alternate}
@keyframes bobUp{from{transform:translateY(0)}to{transform:translateY(-6px)}}

/* Loading state on send (also used during upload) */
.ops-send.loading{pointer-events:none;opacity:.7}
.ops-send.loading svg{animation:rot .9s linear infinite}
.ops-composer>*{max-width:720px;margin-left:auto;margin-right:auto}
.ops-templates{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}
.ops-template{display:inline-flex;align-items:center;gap:7px;padding:6px 12px 6px 8px;background:linear-gradient(180deg,rgba(255,255,255,.05) 0%,rgba(255,255,255,.02) 100%);border:1px solid var(--line);border-radius:18px;color:#cbd5e1;font-size:12px;transition:background .15s,border-color .15s,transform .12s,color .15s}
.ops-template:hover{background:linear-gradient(180deg,rgba(236,179,54,.12) 0%,rgba(236,179,54,.04) 100%);border-color:rgba(236,179,54,.3);color:var(--text);transform:translateY(-1px)}
.ops-template:active{transform:translateY(0)}
.ops-tpl-key{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;background:rgba(0,0,0,.4);border:1px solid var(--line);border-radius:5px;font-size:10px;font-weight:800;color:var(--text-dim);font-variant-numeric:tabular-nums}
.ops-template:hover .ops-tpl-key{color:var(--accent);border-color:rgba(236,179,54,.3)}
.ops-input-row{display:flex;gap:10px;align-items:flex-end;max-width:720px;margin-left:auto;margin-right:auto}
.ops-input-row textarea{flex:1;background:rgba(0,0,0,.35);border:1px solid rgba(255,255,255,.08);border-radius:13px;padding:12px 16px;color:#f5f7fa;font-size:14px;resize:none;line-height:1.5;min-height:48px;max-height:160px;transition:border-color .15s,box-shadow .15s,background .15s}
.ops-input-row textarea:focus{outline:none;border-color:rgba(236,179,54,.5);box-shadow:0 0 0 3px rgba(236,179,54,.1);background:rgba(0,0,0,.5)}

/* Typing indicator (other side typing) */
.ops-typing{display:flex;align-items:center;gap:10px;padding:6px 24px 12px;max-width:720px;margin:0 auto;width:100%;animation:msgIn .3s ease}
.ops-typing[hidden]{display:none}
.ops-typing-bubble{display:inline-flex;align-items:center;gap:5px;padding:11px 16px;background:#1c2538;border-radius:18px;border-bottom-left-radius:6px}
.ops-typing-bubble span{width:7px;height:7px;border-radius:50%;background:#94a3b8;animation:typingDot 1.3s infinite ease-in-out}
.ops-typing-bubble span:nth-child(2){animation-delay:.15s}
.ops-typing-bubble span:nth-child(3){animation-delay:.3s}
@keyframes typingDot{0%,60%,100%{opacity:.35;transform:scale(.8)}30%{opacity:1;transform:scale(1.1)}}
.ops-typing-label{font-size:11px;color:#64748b;font-weight:500;letter-spacing:.02em}
.ops-input-buttons{display:flex;flex-direction:column;gap:6px}
.ops-send{position:relative;width:46px;height:46px;border:none;border-radius:12px;background:linear-gradient(135deg,#F4D072 0%,#ECB336 50%,#C9962E 100%);color:#0a1120;display:inline-flex;align-items:center;justify-content:center;transition:transform .15s,box-shadow .2s,filter .15s;box-shadow:0 6px 18px -4px var(--accent-shadow),inset 0 1px 0 rgba(255,255,255,.35);overflow:hidden}
.ops-send::before{content:'';position:absolute;inset:0;border-radius:inherit;background:linear-gradient(135deg,rgba(255,255,255,.3),transparent 50%);opacity:0;transition:opacity .2s}
.ops-send:hover{transform:translateY(-1px) scale(1.04);box-shadow:0 10px 26px -4px var(--accent-shadow)}
.ops-send:hover::before{opacity:1}
.ops-send:active{transform:scale(.95)}
.ops-send svg{position:relative;z-index:1;width:20px;height:20px}
.ops-send-ai{width:46px;height:34px;border-radius:9px;background:rgba(99,102,241,.2);border:1px solid rgba(99,102,241,.4);color:#a5b4fc;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;transition:background .15s}
.ops-send-ai:hover{background:rgba(99,102,241,.32)}

/* Lightbox */
.ops-lightbox{position:fixed;inset:0;background:rgba(0,0,0,.85);display:none;align-items:center;justify-content:center;z-index:9999;padding:40px;cursor:zoom-out;backdrop-filter:blur(4px)}
.ops-lightbox.open{display:flex;animation:fadeIn .2s}
@keyframes fadeIn{from{opacity:0}to{opacity:1}}
.ops-lightbox img{max-width:100%;max-height:100%;border-radius:8px;box-shadow:0 30px 60px rgba(0,0,0,.6)}
.ops-lb-close{position:absolute;top:20px;right:20px;width:42px;height:42px;border-radius:50%;border:none;background:rgba(255,255,255,.12);color:#fff;font-size:24px;line-height:1;display:flex;align-items:center;justify-content:center;transition:background .12s}
.ops-lb-close:hover{background:rgba(255,255,255,.2)}

/* Closed-chat banner (replaces composer) */
.ops-closed-banner{display:flex;align-items:center;justify-content:center;gap:10px;padding:18px 24px;background:linear-gradient(180deg,rgba(100,116,139,.08) 0%,rgba(100,116,139,.04) 100%);color:#94a3b8;font-size:13.5px;font-weight:500;border-top:1px solid rgba(255,255,255,.06)}
.ops-closed-banner svg{flex-shrink:0;width:18px;height:18px;color:#64748b}

/* Hide back-button on desktop, show on mobile */
.ops-back{display:none}
.ops-thread-status .dot.closed{background:#64748b;box-shadow:none}

/* Confirm modal */
.ops-modal-bd{position:fixed;inset:0;z-index:9998;display:flex;align-items:center;justify-content:center;padding:20px;background:rgba(2,6,17,.6);backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);opacity:0;transition:opacity .18s ease}
.ops-modal-bd.open{opacity:1}
.ops-modal{width:100%;max-width:420px;background:linear-gradient(180deg,#121a2c 0%,#0c1322 100%);border:1px solid rgba(255,255,255,.08);border-radius:18px;padding:26px 26px 22px;box-shadow:0 30px 70px -20px rgba(0,0,0,.7),0 0 0 1px rgba(236,179,54,.04);transform:translateY(8px) scale(.97);transition:transform .22s cubic-bezier(.21,.7,.34,1.05)}
.ops-modal-bd.open .ops-modal{transform:translateY(0) scale(1)}
.ops-modal-title{font-size:17px;font-weight:800;letter-spacing:-.01em;margin-bottom:8px;color:#f5f7fa}
.ops-modal-body{font-size:13.5px;color:#94a3b8;line-height:1.5;margin-bottom:22px}
.ops-modal-actions{display:flex;gap:10px;justify-content:flex-end}
.ops-modal-btn{padding:10px 18px;border-radius:10px;font-size:13.5px;font-weight:600;border:1px solid transparent;transition:transform .12s,background .12s,border-color .12s}
.ops-modal-btn.cancel{background:transparent;color:#cbd5e1;border-color:rgba(255,255,255,.08)}
.ops-modal-btn.cancel:hover{background:rgba(255,255,255,.04);border-color:rgba(255,255,255,.16)}
.ops-modal-btn.primary{background:linear-gradient(135deg,#ECB336,#C9962E);color:#0f172a}
.ops-modal-btn.primary:hover{transform:translateY(-1px);box-shadow:0 8px 18px -4px rgba(236,179,54,.4)}
.ops-modal-btn.danger{background:linear-gradient(135deg,#ef4444,#dc2626);color:#fff}
.ops-modal-btn.danger:hover{transform:translateY(-1px);box-shadow:0 8px 18px -4px rgba(239,68,68,.45)}

/* Toast */
.ops-toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%) translateY(100px);background:#0e1524;border:1px solid rgba(255,255,255,.1);padding:12px 20px;border-radius:11px;font-size:13px;color:#f5f7fa;box-shadow:0 12px 30px -6px rgba(0,0,0,.6);z-index:10000;opacity:0;transition:transform .25s,opacity .25s}
.ops-toast.show{opacity:1;transform:translateX(-50%) translateY(0)}
.ops-toast.error{border-color:rgba(239,68,68,.4);color:#fca5a5}
.ops-toast.success{border-color:rgba(16,185,129,.4);color:#86efac}

/* ── MOBILE (≤768) — full reset of layout: chat takes full screen, fixed composer ── */
@media (max-width:768px){
  html,body{height:100dvh;overflow:hidden}
  .ops-app{flex-direction:column;height:100dvh}

  /* Sidebar full-screen toggle */
  .ops-sidebar{width:100%;height:100%;position:absolute;inset:0;z-index:5;border-right:none}
  .ops-thread{position:absolute;inset:0;z-index:6;display:none;height:100%}
  .ops-app.show-thread .ops-sidebar{display:none}
  .ops-app.show-thread .ops-thread{display:flex}

  .ops-side-head{padding:14px 14px 12px}
  .ops-side-search{margin:10px 12px 4px}
  .ops-side-tabs{padding:4px 12px 8px}
  .ops-chat-list{padding:6px 8px env(safe-area-inset-bottom,12px)}

  /* Compact header — email truncated, big touch back button */
  .ops-thread-head{height:64px;padding:8px 12px;gap:8px;flex-shrink:0}
  .ops-thread-head-r .ops-action{padding:7px 10px;font-size:11.5px}
  .ops-thread-avatar{width:40px;height:40px;font-size:14px}
  .ops-thread-email{font-size:15px;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;letter-spacing:-.01em}
  .ops-thread-status{font-size:11.5px}
  .ops-back{display:inline-flex}

  /* User-info as horizontal scroll strip — pills stay one line */
  .ops-userinfo{padding:8px 12px;gap:8px;overflow-x:auto;flex-wrap:nowrap;-webkit-overflow-scrolling:touch}
  .ops-userinfo::-webkit-scrollbar{display:none}
  .ops-userinfo{scrollbar-width:none}
  .ops-info-pill{flex-shrink:0;padding:5px 10px;font-size:11.5px}
  .ops-info-label{font-size:9.5px;padding:1px 5px}

  /* Messages — bubbles use % (relative to wrap) so they never overflow viewport */
  .ops-messages-wrap{padding-bottom:0;overflow-x:hidden}
  .ops-messages{padding:12px 12px 10px;max-width:none}
  .ops-msg-wrap{max-width:100%;padding:0}
  .ops-msg-wrap.from-user{padding-left:0}
  .ops-msg-wrap.from-op,.ops-msg-wrap.from-ai{padding-right:0}
  .ops-bubble{max-width:86%;font-size:14px;line-height:1.35;padding:8px 10px;border-radius:14px}
  .ops-msg-wrap.from-ai .ops-bubble{max-width:94%;font-size:13.5px}

  /* Quick templates: horizontal scroll strip, capped height — never half the screen */
  .ops-templates{display:flex;flex-wrap:nowrap;overflow-x:auto;gap:6px;padding:4px 0;margin-bottom:6px;max-height:42px;-webkit-overflow-scrolling:touch}
  .ops-templates::-webkit-scrollbar{display:none}
  .ops-templates{scrollbar-width:none}
  .ops-template{flex:0 0 auto;max-width:220px;padding:7px 10px;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .ops-tpl-key{display:none}

  /* Composer stays in normal flow (no position:fixed) — avoids iOS browser chrome overlap.
     With body height:100dvh + flex column layout, it naturally sits at the bottom. */
  .ops-composer{padding:8px 12px calc(8px + env(safe-area-inset-bottom,0px))}
  .ops-composer>*,.ops-input-row{max-width:none}
  .ops-input-row{gap:8px}
  .ops-input-row textarea{flex:1;min-width:0;height:44px;min-height:44px;max-height:120px;font-size:16px;line-height:1.3;padding:11px 12px;border-radius:11px;white-space:pre-wrap;overflow-y:auto}  /* 16px prevents iOS zoom */
  .ops-input-row textarea::placeholder{font-size:14.5px;color:#64748B;letter-spacing:-.005em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .ops-attach{width:44px;height:44px;flex:0 0 44px}
  .ops-send{width:46px;height:46px;flex:0 0 46px}
  .ops-action svg{width:13px;height:13px}
  .ops-action span,.ops-action-text{display:none}
  .ops-typing{padding:4px 14px 8px}
  .ops-modal{padding:22px 20px 18px;max-width:none;margin:0 6px}

  .ops-closed-banner{padding:14px 14px calc(14px + env(safe-area-inset-bottom,0px))}

  /* AI message collapse removed — full text always visible */
}

/* ── ULTRA-SMALL (≤480) — phone portrait fine-tuning ── */
@media (max-width:480px){
  .ops-bubble{max-width:82vw;font-size:13.5px;padding:7px 10px}
  .ops-msg-wrap.from-op .ops-bubble{max-width:78vw}
  .ops-msg-wrap.from-ai .ops-bubble{max-width:88vw;font-size:13px}
  .ops-thread-head{height:60px}
  .ops-thread-email{font-size:14.5px;max-width:160px}
  .ops-templates{max-height:42px}
  .ops-userinfo{padding:6px 10px}
}